Frequently Asked Questions About Alarm Systems

Check out some of our frequently asked questions, or contact us if you have a specific issue.

For a residential alarm we strongly recommend an annual service. For most commercial and industrial sites, due to the greater complexity and usually a greater degree of risk, your insurer will usually insist on 6-monthly servicing.
You can rest assured that your premises are closely monitored at all times and that dispatch will occur without delay should there be an intruder. You will receive the highest level of service at all times.
Normally nothing special happens except, depending on the model of your alarm, a ‘trouble’ light may come on at your keypad. Provided the power cut is less than 8 hours and your batteries are less than 3 years old (routine servicing is essential) then no problems should occur.
No, but we recommend you do and we will attach a ‘temporary note’ to your monitoring file with the dates you are away and any special instructions.

Is your question not answered here? Please contact us, we’re always happy to help and to provide honest advice.